Covid-19, Doing our bit to keep you safe

Updated 26 March

Our priority is, and will always be to ensure the safety and wellbeing of our customers, staff and partners. Over recent days and weeks the concerns arising from the COVID-19 pandemic have caused widespread repercussions to the travel and tourism industry. As this is a rapidly developing situation we will continue to be guided by the Australian Governments’ Department of Health to assist in controlling the spread of this virus.

Take Shape Adventures want to reassure all our clients that we are taking steps to ensure the health and safety of those attending our events. In order to comply with any given international, interstate or local travel restrictions, plus the protection of our clients, staff and tourism partners, we will be postponing trips on a rolling basis. 

For international bookings after June 1st, we are asking you not to cancel or stop payments. We are working closely with all our suppliers and can assure clients that any paid funds will not be forfeited under any revised conditions. 

There are a range of travel restrictions in place for other Countries, States and Locally, and these are constantly changing. There is also no common or defined end date, therefore our proposed trip postponements may vary according to their destination. 

The tourism industry and other local small businesses like ours will be heavily impacted, and we have provided advice through:

Temporary Amendment to our standard Terms & Conditions.

All bookings made before March 30 will be secured with a “100% date transfer” if your adventure, (international, domestic, weekend or day) does not proceed due to the COVID-19 restrictions.

Take Shape Adventures will not provide any refunds for events that are unable to be attended either on the original date or the proposed new dates. 

Take Shape Adventures may provide a credit, less any deposit amount, for any proposed tours that cannot be attended. 

We are here to answer your calls, emails and social media requests but please understand we are a small business and you may experience a delay in our response so we ask for your patience during this challenging time.


We look forward to seeing you on a walk, trip or adventure very soon.

Regards

Take Shape Adventures